A waiting list is a censored cohort, not an inventory
Counting who is still waiting describes the survivors of the process, not the demand.
A waiting list only contains whoever is still on it. Those who left — because they were seen, resolved elsewhere in the network, withdrew or died — disappear from the snapshot. Measuring average waiting time over that picture measures the people who have not left yet, which is precisely the subgroup with the longest waits.
The correct treatment is survival analysis: exit is the event, time on the list is time-to-event, and anyone still waiting at the end of the period is right-censored, not absent. Without that correction, waiting-time series appear to improve when all that changed was cohort composition.
The practical consequence is budgetary: real demand and visible demand do not coincide, and allocation decisions are made on the second one.
Where it holdsWaiting list projection model and simulator